Location: Boston, MA or Providence, RI
The Center for Women & Enterprise(CWE) is an economic empowerment nonprofit founded in Boston in 1995 to lift up the women who lift up the world. CWE is home to the largest cluster of Women’s Business Centers in the country, covering Massachusetts, New Hampshire, Rhode Island, and Vermont. The Women’s Business Centers (WBCs) are funded in part by the U.S. Small Business Administration. At CWE, we believe that when women* thrive economically, families and communities also thrive, creating a more equitable and inclusive economy. To that end, CWE offers business services - training, individual business counseling, and community connections - that help women start and grow their businesses.
In addition to the Women’s Business Centers, CWE operates the Veterans Business Outreach Center of New England (VBOC of NE) and is a Regional Partner Organization of the Women’s Business Enterprise National Council (WBENC).
Over 50% of CWE’s service footprint is focused on low-income communities in urban and rural areas whose access to such services have historically been extremely limited. While our focus is on serving the needs of those who identify as women, we serve all genders. CWE is also home to the Veterans Business Outreach Center of New England and is a regional certifier for the Women’s Business Enterprise National Council.
*CWE defines a woman as anyone who identifies as such, regardless of assignment at birth. We welcome people of all genders, including non-binary and gender nonconforming individuals, to participate in our programs and services.
Position Summary: The Client Experience Coordinator– WBENC New England supports the WBENC certification administration and program delivery across New England including Maine, Vermont, Massachusetts, New Hampshire, Rhode Island, and northern Connecticut. The incumbent will maintain and support a network of WBENC-certified businesses throughout New England; assist with coordination of programs, events, and volunteers; and manage data and program compliance under direction of the CWE Program Manager – WBENC, New England.
Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned.
Client Service
- Handle technical/customer service questions.
- Conduct WBENC Certification site visits as needed.
Data Management & Reporting
- Perform administrative functions i.e. data entry, meeting notes
- Handle confidential sensitive proprietary information to process WBENC & federal WOSB certification applications.
Program & Event Support
- Host pre-scripted monthly webinars.
- Attend and coordinate WBENC-related events (ie: networking events, webinars, meetings)
- Support recruitment, training, and coordinating of volunteers.
- Support CWE-WBENC Director with corporate relations & event tasks as needed.
Outreach and Marketing
- Assist in managing outreach and marketing.
- Maintain strong ongoing communication with clients through various means and feedback mechanisms including surveys and newsletters.
Work with WBC Team & Partner Organizations
- Collaborate with CWE’s staff, volunteer committees, and external community groups to offer consistent programs collaboratively.
- Related duties as assigned
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
Education/Experience: Bachelor's degree from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience. Previous experience supporting an executive with responsibilities that include writing, administrative tasks, interactions with stakeholders, employees and directors, and board members.
Language Ability: Read and interpret documents as assigned. Write routine reports and correspondence. Speak effectively before groups of clients or employees.
Mathematical Ability: Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Compute rate, ratio, and percent, and draw and interpret bar graphs.
Reasoning Ability: Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Deal with problems involving several concrete variables in standardized situations.
Computer Skills:
- Microsoft Office Suite
- Video conferencing and webinar software i.e Zoom
- Customer Relationship Management tools (CRMs)
Certificates and Licenses:
- Must have and maintain a valid Driver’s License.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, walk, bend, and operate a vehicle. The employee is frequently required to type on a keyboard using hands to finger. They are required to handle, feel, talk, and hear. The employee is occasionally required to stand and move around for work. The employee must be able to lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision.
We strive to meet our clients where they are, which involves some evening and weekend hours. We prioritize self-care and encourage staff to work with their manager to set a schedule that works for the organization, for our clients, and for the employees, within a 40-hour work week.
This is a hybrid position. The role and time on the job are conducted online and in communities throughout CWE’s service area.
All applicants must be legally authorized to work in the United States. CWE is unable to provide visa sponsorship.
Compensation and Benefits:
The salary range for this position is $46,350 to $56,649, plus benefits. Benefits include mileage reimbursement, bereavement leave, health, and dental insurance (CWE contributes a percentage to health and dental cost), family leave, life insurance (CWE pays 100% of the cost), paid holidays, jury duty leave, and vacation benefits. At CWE, we are proud to offer employees the ability to work with their managers to create a flexible schedule that suits clients, staff, and our organization.
Additionally, we have implemented a flex-time policy of 4 hours/week to provide employees with the additional support needed during this complicated time. This position is classified as full-time and exempt.
The Center for Women & Enterprise celebrates diversity and equal opportunity. We are committed to intentional actions and relationships that sustainably advance the IDEAS framework: Inclusion, Diversity, Equity, Access and Social Justice. These principles inform our hiring practices and our company culture.
To Apply:
Send a thoughtful cover letter and resume to Meghan Cunningham, Certification Manager – WBENC, NE, at mcunningham@cweonline.org. Application materials are due by October 13, 2023.
Location: New England strong preference for Western, MA
The Center for Women & Enterprise (CWE) is an economic empowerment nonprofit founded in Boston in 1995 to lift up the women who lift up the world. CWE is home to the largest cluster of Women’s Business Centers in the country, covering Massachusetts, New Hampshire, Rhode Island, and Vermont. The Women’s Business Centers are funded in part by the U.S. Small Business Administration. At CWE, we believe that when women* thrive economically, families and communities also thrive, creating a more equitable and inclusive economy. To that end, CWE offers business services - training, individual business counseling, and community connections - that help women start and grow their businesses.
In addition to the Women’s Business Centers, CWE operates the Veterans Business Outreach Center of New England (VBOC of NE) and is a Regional Partner Organization of the Women’s Business Enterprise National Council (WBENC).
Over 50% of CWE’s service footprint is focused on low-income communities in urban and rural areas whose access to such services has historically been extremely limited. While our focus is on serving the needs of those who identify as women, we serve all genders. CWE is also home to the Veterans Business Outreach Center of New England and is a regional certifier for the Women’s Business Enterprise National Council.
*CWE defines a woman as anyone who identifies as such, regardless of assignment at birth. We welcome people of all genders, including non-binary and gender-nonconforming individuals, to participate in our programs and services.
Position Summary: CWE was awarded a three-year grant from the Massachusetts Clean Energy Center, which will allow us to focus on the pathway to certification for small businesses owned by women of color in the clean energy sector. This dovetails with existing CWE initiatives to help more entrepreneurs bridge the gap to be viable candidates for certification, and to create centralized growth-phase offerings from which clients from across New England can benefit.
In our next chapter, CWE is committed to being New England’s most trusted and impactful resource for women entrepreneurs. As the Program Manager, you will be the first and most frequent point of contact for clients seeking support from this program, recruiting and shepherding them through the process. You will manage the grant itself, under the direction of the VP of Program Operations. You will conduct intake and refer them to the CWE programs and resources that fit their needs. You will vet clients for certification readiness, support them with certification-related business questions, and manage delivery of workshops. This position supports all operations of the grant and is critical to its success.
As the manager, you will be focused on client relationships and ensuring a meaningful experience for the women we serve, throughout their journey of growth, including certification. You will work with the VP of Program Operations in the areas of client management and administration, successful program development and delivery, and data entry. You will liaise with CWE’s WBENC certification team, the WBC teams, and other certification and programmatic partners to ensure programmatic excellence.
You will lead outreach for this program via such tools as e-newsletters to engage new and existing clients. No day is the same, but they are all important to making sure entrepreneurs have what they need to make informed decisions about their own definition of success as it relates to certification.
Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned.
Client Service
- Lead programming, outreach, and client support in service area
- Provide support to business owners via direct consultations, referrals to consultants, programs, etc.
- Work with the VP of Program Operations to respond to client requests for counseling and/or training
- Listen to the needs of clients; triage and recommend appropriate support
- Maintain client relationships by following up with clients about their needs and progress and informing them of upcoming programs
Data Management & Reporting
- Gather data on how clients are progressing and how we can continue to serve them. You will use this information to create testimonials to meaningfully report our work to our funders and the community.
- Ensure quality reporting of client activity, including working with consultants to ensure documentation is submitted properly and in a timely manner
- Manage Neoserra, our client data tool, to track and analyze activities and outcomes of programs
Plan & Support Programming
- Recommend improved processes (not software) to operate the programming more efficiently
- In partnership with the VP of Program Operations, plan, staff, track and analyze activities and outcomes of programs
- Ensure quality reporting of client activity, including working with consultants to ensure documentation is submitted properly and in a timely manner
- Vet clients for fit for key programmatic areas of this grant; provide consultations and referrals to guide them on their journey
- Lead and/or manage delivery of workshops such as “Legal Considerations for Women-Owned Businesses”
- Act as the point person for the administration of classes
Outreach & Marketing
- Within CWE brand guidelines and templates, create and manage communication and marketing material to expand outreach and increase client base
- Work with WBCs and the Digital Marketing & Program Manager to do this work
Work with Women’s Business Center (WBC) Teams & Partner Organizations
- Regularly communicate with the WBC teams and the WBENC team within CWE regarding your findings from client conversations and programmatic strategy
- Manage this grant and CWE’s relationship with MassCEC, under the direction of the VP of Program Operations
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
Education/Experience: Bachelor's degree from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience. At least two years of professional experience, preferably including small business management.
Language Ability: Read and interpret documents as assigned. Write routine reports and correspondence. Speak effectively before groups of clients or employees.
Mathematical Ability: Add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Compute rate, ratio and percent, and draw and interpret bar graphs.
Reasoning Ability: Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Deal with problems involving several concrete variables in standardized situations.
Computer Skills:
- Microsoft Office Suite
- Video conferencing and webinar software i.e. Zoom
- Customer Relationship Management tools (CRMs)
- Constant Contact
Certificates and Licenses:
- Required to have and maintain a valid Driver's License.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, walk, bend and operate a vehicle. The employee is frequently required to type on a keyboard using hands to finger. They are required to handle, feel, talk and hear. The employee is occasionally required to stand and move around for work. The employee must be able to lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision.
We strive to meet our clients where they are, which involves some evening and weekend hours. We prioritize self-care and encourage staff to work with their manager to set a schedule that works for the organization, for our clients and for the employees, within a 40-hour work week.
This is a hybrid position. The role and time on the job is conducted online and in communities throughout CWE’s service area.
Between you and your team, you will ensure that the New England region is served, which will include some travel within the region, when the health situation permits. Virtual engagements can take the place of in-person events where appropriate.
All applicants must be legally authorized to work in the United States. CWE is unable to provide visa sponsorship.
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.
Compensation and Benefits:
The salary range for this position is $51,500 to $57,936, plus benefits. Benefits include mileage reimbursement, bereavement leave, health and dental insurance (CWE contributes a percentage to health and dental cost), family leave, life insurance (CWE pays 100% of the cost), paid holidays, jury duty leave, and vacation benefits. At CWE, we are proud to offer employees the ability to work with their managers to create a flexible schedule that suits clients, staff and our organization. Additionally, we have implemented a flex time policy of 4 hours/week to provide employees with the additional support needed during this complicated time. This position is classified as full-time, and exempt.
The Center for Women & Enterprise celebrates diversity and equal opportunity. We are committed to intentional actions and relationships that sustainably advance the IDEAS framework: Inclusion, Diversity, Equity, Access and Social Justice. These principles inform our hiring practices and our company culture. More information is available on our website.
To apply, send a resume and thoughtful cover letter at this link by October 1, 2023.