Join Our Team

The Center For Women & Enterprise job openings are listed below. If nothing is listed we still encourage you to send us your resume. We are always interested, in hearing from motivated, talented people. Email us your questions or resume at info@cweonline.org.

Client Experience Coordinator - Vermont

Client Experience Coordinator – Full Time

Starting Salary Range: $48,000 – $53,000 + Benefits

Application Window Closes December 16, 2020; Interviews Schedule Begins January 4, 2021

The Center for Women & Enterprise Vermont is looking for a community-minded and empathetic person to join our small, enthusiastic team to ensure our aspiring and established business owner clients have a highly effective & meaningful experience with us.

About the Center for Women & Enterprise Vermont:

The Center for Women & Enterprise Vermont (CWEVT) is Vermont’s Women’s Business Center, an economic empowerment nonprofit that helps entrepreneurs start & grow their businesses. Powered in-part through the federal Small Business Administration, CWEVT offers womxn entrepreneurs from across the state no-cost business counseling, trainings, connections, and Women’s Business Enterprise Certification. We were founded in 2016 in Vermont, expanding the regional Center for Women & Enterprise network. The Center for Women & Enterprise nonprofit was founded in Boston in 1995 and hosts the Women’s Business Center programs for Eastern Massachusetts, Central Massachusetts, Rhode Island, New Hampshire, and Vermont. It is also home to the Veterans Business Outreach Center of New England and is a regional certifier for the Women’s Business Enterprise National Council. Together, we lift up womxn, who lift up the world!

About Our Work Together:

You will work directly with the CWE Program Manager North, CWE Project Manager for COVID Business Recovery, CWE Senior Director, and a large network of instructors & counselors to coordinate a quality client experience. You will be the first voice of CWE Vermont, conducting intake and referring clients to best-fit CWE programs and resources. You will conduct administrative tasks and implement systems & procedures that will stabilize this rapidly growing office, all with an eye for making the experience of new and returning clients that much more meaningful & enjoyable. You’ll take the reins of the CWEVT social media, e-newsletter, and other outreach tools to truly engage new and existing clients. No day is the same, but they’re all important to making sure Vermont’s aspiring and established entrepreneurs have what they need to make informed decisions about their own definition of success.

This job is for you if:

  • You want to contribute to a more equitable and enjoyable economy.
  • You love people, have a sense of humor & excellent communication skills, and are a stickler for details.

Interested? Submit your resume and cover letter to Madeline, CWE’s Program Manager North: mbrumberg@cweonline.org, along with any questions you may have.

If you want to learn more about us before submitting your resume, you can check us out at www.cweonline.org and follow the links to our social media.

A Little More About The Work:

Your Daily Work Will Entail:

  • Triaging clients. You’re the first voice of CWE Vermont. People call and email with all sorts of needs and sometimes need you to help them get clearer about how we can help. You’ll determine their immediate needs and refer clients to our consultants, classes & programs, and outside resources.
  • Maintaining client relationships by following up with people who have gotten in touch with CWEVT. You’ll ask them how they’re doing and keep them in the loop with upcoming programs. You’ll gather data on how the client is progressing and how we can continue to serve them. You’ll gather testimonials to help us meaningfully report our work to funders and to the broader community. This will be done by video, phone and email.
  • Learning & maintaining our client management software, Neoserra. This is the system you’ll use every day to track client relationships across CWEVT programs. You are a key part of the data collection strategy and our ability to continue doing this work! You’ll make sure the data entering the system is clean, accurate, and relevant. Sometimes this means chasing down counselor records, clients to complete forms, and entering all that data into the system.
  • You will drive the CWEVT social media strategy to make CWEVT the go-to resources for womxn entrepreneurs. You’ll initiate & engage in meaningful conversations on social media. Our work isn’t possible without the exciting ecosystem of entrepreneurial supports in VT, so you’ll keep our clients in the know about partner resources.
  • Crafting newsletters & other digital conversation starters that provide relevant information to clients & partners. We currently use Constant Contact. You will drive the digital communication strategy to increase email open & click-through rates.
  • Providing program support. You are the point-person for the administration of classes: registration, physically (virtually) starting classes, and ensuring clients & instructors have the information they need to participate in the session. You’ll also follow-up with clients by video, phone or email to hear how the class went and reengage no-show participants. You’ll help coordinate surveys and will make sure our paperwork is all set for our funders.
  • Keeping the CWEVT Program Team constantly in the loop about your client conversation findings & working with the CWEVT Program Team to create a program strategy that addresses the needs of clients.
  • Knowing our metrics inside and out and helping the CWEVT Program Team with reporting.

Special Projects You Might Work On:

  • Developing documents and flowcharts to better help clients understand how to access CWEVT services & what to expect.
  • Setting the expectation for client experience.
  • Work with internal CWE teams to increase efficiency in our processes and systems across our region.
  • Regional projects like Inclusivity, Diversity, Equity & Accessibility training, regional research on womxn’s entrepreneurship, and branding.
  • Professional development opportunities in everything from technical business topics to new approaches to entrepreneurship.

You’re a great fit for this job if:

  • You really know how to listen. You can read between the lines and help people get clearer about their needs even if they don’t come to you with clarity.
  • You have some experience in business/startups/entrepreneurship. You’ll be having nuanced conversations with clients and they need you to help them get clearer about the types of supports available to them that will help them move forward in their business.
  • You’re an excellent communicator across media: verbal (phone), email, mass communications, social. You can maintain a consistent, professional, engaging voice across platforms. This doesn’t mean you have to be an extrovert but know that interacting with our clients will be a significant part of your job.
  • You understand social media and how to use social media as a tool to build relationships.
  • You’re excellent with people and relationships come easy to you. You make connections between people & resources, and know how to bring them together.
  • You can respond quickly and keep track of lots of moving parts, both internally and externally. Relationships can get complicated!
  • You can adjust your energy levels to create a welcoming, friendly, and approachable experience for all people. You’re adept at talking with people at all stages of business literacy and across a vast array of personality types and backgrounds.
  • You can work alone while supported by a remote team. We’re a small staff and distributed across the state of Vermont, and throughout New England. We’re in touch all day using Microsoft Teams and, for the near future, we’re all remote. Once we go back to in-person operations, ideally our Burlington office will be your mothership, and you’ll often be physically alone in the office while the Program Team is in the field. Consider applying even if you’re not within reasonable commuting distance from Burlington. We may be flexible, though you need to be Vermont-based.
  • You believe in the power of womxn in business and that business can be a vehicle for individual & community change.
  • You are self-motivated and love a dynamic working environment where every day is a little different.
  • You want to contribute to a more equitable and enjoyable economy.
  • You have a sense of humor and are adaptable. You’re ready to jump in and help stabilize this office, ensuring sustainability for the office, our mission, and our value to Vermont’s entrepreneurs.

Director - Eastern MA Women's Business Center

Salary Range: $70,000 – $90,000 + Benefits

Application Window Closes January 22, 2021; Interviews Schedule Begins Week of February 1, 2021

The Center for Women & Enterprise is hiring a Director of the Eastern Massachusetts Women’s Business Center. The Director will craft and implement the vision of this long-standing organization to help aspiring & existing women business owners from across Eastern Massachusetts access the information and expert support they need to make informed decisions in their business journey. 

About the Center for Women & Enterprise:

The Center for Women & Enterprise (CWE) is an economic empowerment nonprofit founded in Boston in 1995 to lift up the women who lift up the world. CWE is home to the largest cluster of the partially- U.S. Small Business Administration (SBA)-Funded Women's Business Centers in the country, covering Eastern Massachusetts, Central Massachusetts, New Hampshire, Rhode Island, and Vermont. We believe that when women thrive economically, families and communities also thrive, creating a more equitable and inclusive economy. To do that, CWE offers business services - training, individual business counseling, and community connections - that help women start and grow their businesses. Since 1995, CWE’s Eastern Massachusetts Women’s Business Center has served 19,800 people, supported the creation of 20,700 jobs and helped entrepreneurs generate revenues of more than $600M.

Over 50% of CWE’s service footprint is focused on low-income communities in urban and rural areas whose access to such services have been extremely limited. While our focus is on serving the needs of those who identify as women, we serve all genders. CWE is also home to the Veterans Business Outreach Center of New England and is a regional certifier for the Women’s Business Enterprise National Council. 

About Our Work Together:

As Director of the Eastern MA Women’s Business Center Director (WBC), you will oversee CWE’s flagship center for women’s business ownership. You will breathe new energy and new ideas into this well-established WBC, crafting & executing the vision for the Eastern Massachusetts Women’s Business Center that aligns with the organization’s three-year strategic plan. Reporting to CWE’s Senior Program Director, you will keep the WBC in excellent standing with funders and stakeholders, through strong communication, programmatic impact, and compliance. You and your center are the “catalyst for providing in-depth, substantive, outcome-oriented business services to women entrepreneurs, both nascent and established businesses, a representative number of which are socially and economically disadvantaged (SBA Office of Women’s Business Ownership, 2011).” You’re able to see the big picture and equally weigh the importance of federal grant compliance and being the face of CWE in a public entrepreneurial forum. You’ll be tuned in to the needs of Eastern Massachusetts’s small business owners to create relevant programs and counseling experiences that will empower business owners to affect substantial economic impact in their communities, as measured by successful business start-ups, job creation and retention, and increased company revenues. Working in close partnership with CWE’s VP of Strategic Partnerships, you’ll serve as the ‘talent’ when talking with local funders to tell about the great work of your center and provide thought leadership in the field of economic development and entrepreneurship education. You will expand and deepen programming partnerships with community and economic development organizations across Eastern Massachusetts. You will consistently have an eye for creating programs and relationships that allow the center to be more accessible, equitable, and supportive. You will work collaboratively with your colleagues across New England to ensure the entire organization is strong and able to implement best practices.

This job is for you if:

  • You believe our world can only thrive when women have opportunities to explore & pursue entrepreneurship
  • You have owned a small business and/or worked as a key member of a small business
  • You have extensive social and professional networks in Eastern Massachusetts developed over at least 8 years of work as a business owner and/or leadership position with an entrepreneurial/economic development organization
  • You excel in the area of teambuilding and management

Your Team

  • Advisory Board – you will recruit, manage, and cultivate an Advisory Board of community volunteers for your center.
  • Program Directors – you’re joining a team of Program Directors from across the region. You’ll collaborate deeply with them, sharing best practices, troubleshooting, and pooling resources.
  • Program Support Team – you oversee a staff of 2: your Program Coordinator, who carries out the daily operational & client experience tasks, and the temporary Project Manager for COVID Business Recovery, the office’s expert on programming & individual business counseling for COVID-specific business issues.
  • Large Consultant Pool – You will build out and manage a team of Core Consultants and volunteers who deliver counseling & trainings to CWE clients. They have technical knowledge to compliment yours. You train them in best practices in working with women entrepreneurs and ensure each client has a timely, high quality and relevant experience each time they work with CWE. You’ll triage potential volunteers and find relevant opportunities to engage existing and new volunteers, with an eye for the value to clients.
  • VP of Strategic Partnerships – you have a special relationship with the CWE VP of Strategic Partnerships to ensure both the Boston office and greater CWE regional organization is well-resourced. You’ll work with them to identify local funding prospects, develop and deliver presentations and build relationships with community leaders, influencers and funders.  You’ll ensure that grant deliverables are exceeded, and that all information needed for reporting is submitted in a timely manner.
  • Clients - Our focus is on early-stage businesses, underserved communities, and our personalized 'meet you where you are' approach. Your clients are aspiring entrepreneurs and high-growth existing business owners and everyone in between.

Your Daily Work Will Entail:

  • Establishing, implementing, and maintaining operational protocol and systems that increase your efficiency & effectiveness.
  • Managing your high-performing team through innovative leadership models that empower and perform.
  • Working directly with clients through individual business counseling and instruction. You’ll do this in partnership with the Core Counselor team you build.
  • Managing your center’s budget to ensure that expenses are in line with local and organizational strategy.
  • Communicating with funders, specifically the SBA, about impact metrics.
  • Engaging with lots of people in the Eastern Massachusetts entrepreneurial ecosystem to get the pulse on programs and finding ways to partner, to better leverage resources and impact.
  • Creating and teaching innovative programs in entrepreneurship and small business ownership, and business financial strategy.
  • Ensuring your team is maintaining excellent data collection methods and getting familiar yourself with the CWE client relationship management system.
  • Creating and maintaining a rich network of consultants, instructors, and resources that benefit CWE clients.
  • Meeting with your WBC colleagues from across the region to share best practices, workshop client issues, and problem-solve.
  • Speaking on state, regional, and national webinars/panels on the needs of women entrepreneurs and best practices in serving entrepreneurs.
  • Helping a client package their financials to approach an investor or lender.
  • Drafting partnership agreements and tracking, referrals and outcomes with community partners to better serve entrepreneurs in diverse communities.
  • Writing reports about the outputs & outcomes in your center.
  • Meeting with the Grants Director & VP of Strategic Partnerships to craft a compelling story to attract funders, then maintaining excellent records to accurately report upon metrics.
  • Building your local advisory board, with an eye for filling gaps in networks, skills, and resources.
  • Getting very familiar with federal grants compliance documents like Notice of Awards, Project Guides, and other complicated documents.
  • Serving on a committee and participating on brain trusts of the Association of Women’s Business Centers to further the collective impact of the work of the Women’s Business Centers across the country.

Special Projects You Might Work On:

  • Inclusion, Diversity, Equity & Accessibility training & organizational implementation
  • Regional research on women’s entrepreneurship
  • Data quality strategy & analysis
  • Creating more inclusive, feminist, accessible entrepreneurship curricula
  • Regional branding efforts
  • Professional development opportunities in everything from technical business topics to new approaches to entrepreneurship

You’re a great fit for this job if:

  • You believe in the power of women to change the economy (and world!) and are ready to shout it from the rooftops.
  • You’re well versed in the needs of emerging entrepreneurs and growth-stage businesses.
  • You’re excellent with people and relationships come easy to you. You make connections between people & resources, and know how to bring them together.
  • You’re bringing your large network across Eastern Massachusetts with you.
  • You are deeply embedded in the entrepreneurial development ecosystem, economic development and are ready to help this fast-moving organization usher in a new way of doing business.
  • You have experience in small business ownership and entrepreneurship and organizational leadership.
  • You have experience teaching various business-related topics and have some experience teaching/presenting online.
  • You can adjust your energy levels to create a welcoming, friendly, and approachable experience for all people. You’re adept at talking with people at all stages of business literacy and across a vast array of personality types and backgrounds.
  • You love public speaking.
  • You speak a language in addition to English.
  • You’re in your element working a room and are equally skilled in talking with a brand-new entrepreneur as with donors & philanthropic organizations.
  • You have a sophisticated knowledge of best practices in building an advisory board, creating a diverse stakeholder network, and transformative leadership.
  • You really know how to listen. You can read between the lines and help people get clearer about their needs even if they don’t come to you with clarity.
  • You’re an excellent communicator across media: verbal (phone), email, mass communications, social.
  • You can respond quickly and keep track of lots of moving parts, both internally and externally. Relationships can get complicated!
  • You are self-motivated and love a dynamic working environment where every day is a little different.
  • You have a sense of humor and are adaptable. You’re ready to jump in and help stabilize this office, ensuring sustainability for the office, our mission, and our value to Eastern Massachusetts’s entrepreneurs.

Interested? Submit your resume and cover letter to info.easternma@cweonline.org along with any questions you may have.

If you want to learn more about us before submitting your resume, you can check us out at www.cweonline.org and follow the links to our social media.

Project Manager – COVID Recovery, New Hampshire

Location:  Manchester, NH, with frequent time spent out of office (Currently Remote)

Salary:       Commensurate with experience                            

Classification:             Temporary – Full time for one year, with possibility to extend for one additional year

The Center for Women & Enterprise (CWE) is a nationally recognized economic development organization that supports women and veterans with small business development.  We offer a dynamic, fast-paced, and intellectually stimulating environment.  We provide opportunities for veterans, women entrepreneurs and women in business to increase professional success, personal growth, and financial independence. With offices in Rhode Island, Massachusetts, Vermont and New Hampshire, CWE delivers business development programs and certifies women owned businesses. 

In partnership with the U.S. Small Business Administration (SBA), CWE operates five Women’s Business Centers (WBCs) and the Veterans Business Outreach Center of New England (VBOC of NE).  While our service delivery is focused on veterans and those who identify as women, we welcome all genders. 

Job Overview
 

The Project Manager – COVID Recovery is responsible for the development and implementation of the COVID Recovery Project for the CWE New Hampshire WBC.  The incumbent drives programming for entrepreneurs seeking to recover from the impact of the COVID-19 pandemic on their businesses.  Programming will include individual consultations and workshops on topics such as disaster recovery and strategic innovation.  This person who fills this role will recruit and manage instructors and consultants, recommend and implement new programs, and make improvements to existing programs and services. 

The ideal candidate is an entrepreneur with a demonstrated knowledge of small business development and disaster recovery for small business.  Core skills include innovation, organization, and relationship management.  The right person for this position is a motivated self-starter who shares CWE’s commitment to diversity and inclusion. 

Duties and Responsibilities
 

  • Manage the WBC Supplemental Funding Opportunity for CWE Central Massachusetts
  • Assess the needs of small business owners; recommend and assist with the development of a plan of action
  • Recruit, train and manage program consultants, instructors and volunteers
  • Work closely with the CWE New Hampshire Director to track and analyze activities and outcomes of programs
  • Collect and manage data specific to the COVID Recovery Project; prepare required reports
  • Develop and deliver education and training programs specific to economic disaster recovery for small business
  • Build alliances with CWE’s WBC staff and external community groups to offer programs collaboratively
  • Implement marketing and outreach to attract new clients
  • Attend and speak at community meetings and events, occasionally
  • Related duties as assigned

Qualifications

  • High level of business experience, defined as having owned a business or held a C-level in a small business 
  • Confidence in a variety of client-facing roles
  • Undergraduate degree in economics, business administration or liberal arts; MBA preferred (significant work/life experience may be considered in lieu of degrees)
  • Minimum of 5-7 years of professional experience in one or more of the following fields:  small business management, economic development, micro-enterprise, education, program development, entrepreneurship
  • Excellent organizational, communication, writing, and decision-making skills
  • Innovative self-starter with ability to develop and drive new initiatives
  • Committed to serving the needs of a diverse client base
  • Enthusiastic about the mission of CWE
  • Team player
  • Handles supporting business owners who are dealing with difficult situations with a high level of professionalism

Language and Computer Skills

  • Bilingual in Spanish and English is strongly preferred
  • Ability to write reports and business correspondence
  • Ability to effectively present information in a variety of ways, including online (i.e. via webinar)
  • MS Office proficiency required

Reasoning Ability

  • Ability to solve practical problems especially in situations where only limited standardization exists
  • Ability to define problems, collect data, establish facts, and draw valid conclusions

Certificates, Licenses, Registrations

  • Required to have and maintain a valid Driver’s License and reliable mode of transportation

Additional Requirements

  • Expect to work outside of normal business hours
  • Most work will be done in communities throughout New Hampshire as opposed to in a traditional office setting
  • Must communicate clearly and collaborate with internal and external stakeholders on an ongoing basis

Physical Demands:  Walking, bending, sitting, typing at a keyboard, driving, and occasional lifting of up to 30 lbs.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Work Environment and Environmental Conditions

  • The noise level in the work environment is usually moderate as the office is in a co-working space.
  • No or very limited exposure to physical risk.

The Center for Women & Enterprise is an equal opportunity employer.

Interested candidates should submit a resume, thoughtful cover letter and salary requirements to Chandra Reber, CReber@CWEonline.org